ALERTS
See It When It Matters.
Surface critical details exactly when they matter. Whether it's a medical condition, a behaviour flag, or an urgent care instruction, Maica's alert engine brings important information front and centre—automatically. Choose the alert style, control visibility, and tailor who sees what and when, using dynamic templates and flexible logic across any record.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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Critical Info at a Glance

Never Miss a Beat.

  • Display alerts—like medical conditions, behavioural risks, or care instructions—right on the participant profile where staff need them most.
  • Keep essential information visible and accessible without needing to search or scroll.
  • Reduce risk by ensuring critical context is front and centre during every interaction.
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Flexible Display Options
Your Message, Your Format.
  • Select from multiple styles—Toast, Banner, or Modal—to suit the urgency, visibility, and workflow of your team.
  • Set whether alerts require acknowledgment or can be dismissed, so the experience matches the message.
  • Display alerts across any standard or custom object in Salesforce, tailored to your organisation’s needs.
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Alert Duration Controls
Time It Right.
  • Set start and end dates for alerts to appear only when needed—perfect for temporary conditions, escalations, or time-bound instructions.
  • Schedule alerts in advance or have them auto-expire once the timeframe ends.
  • Keep records clean and relevant by ensuring alerts don’t linger past their use-by date.
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DYNAMIC ALERTS

Alert Smarter.

  • Create reusable, organisation-wide alerts that can be added to multiple participants with just a few clicks—ensuring consistency and saving time.
  • Use merge fields, filters, and custom logic to personalise alerts automatically, so the right message appears for the right participant, at the right time.
  • Maintain a central library of templates for key alert types, keeping your comms sharp, relevant, and repeatable.
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Maica does not exist without our valued clients.
For over 30 years, Leisure Networks have been helping people to enjoy what’s important to them and their families. Our partnership with Leisure Networks is long-standing and we are extremely proud to contribute to the ambitions and impacts Leisure Networks are realising.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.