WORKFORCE MANAGEMENT
Tools for Teams That Do It All.
From Smart Scheduling to seamless Payroll Integration, Maica gives you the tools to manage your workforce with clarity and confidence. Create flexible rosters and schedules, match the right staff to every shift or appointment, and stay on top of unavailability—no spreadsheets or guesswork required.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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configurable planner

Schedule It Your Way.

  • Choose from multiple planner views, durations and modes to suit your workflow.
  • Accommodate complex rosters like SIL, sleepovers, and multi-day services.
  • Configure layouts that align with how your team works best.
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interactive planner
Drag, Drop, Done.
  • Quickly build and adjust rosters using Maica’s intuitive drag-and-drop Planner.
  • Fill shift gaps, reassign resources, and adapt plans in real-time.
  • Export and send care worker rosters with ease—no double handling required.
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PAYROLL INTEGRATION
Simplify Payroll, Stay Compliant.
  • Seamlessly connect with KeyPay to handle award interpretation and ensure payroll accuracy across your team.
  • Automate the flow of data to reduce admin and eliminate double handling.
  • Maintain workforce compliance with built-in checks aligned to industrial regulations.
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PREFERENCE MATCHING

Confidence in Every Match.

  • Match staff based on participant preferences—ensuring comfort and continuity of care.
  • Remove the guesswork with intelligent suggestions that help align the right person to the right shift or appointment.
  • Use smart filters to roster based on skills, availability, travel, and attributes—all in a few clicks.
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UNAVAILABILITY MANAGEMENT
Roster With Insight.
  • Manage staff unavailability directly from the Planner using a smart modal—removing the guesswork and avoiding last-minute surprises.
  • Create recurring unavailability records for resources to efficiently reflect regular leave or time off.
  • Review unavailability logs and history to understand patterns and plan ahead with ease.
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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One Platform. Every Feature You Need.
Maica comes packed with over 200 purpose-built features designed to support every part of service delivery—from planning and rostering to billing and compliance. You can explore them through interactive demonstrations below.
Budgeting

Set up a wide range of financial service agreements—across Support at Home, HCP, NDIS and more—to underpin service delivery.

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Scheduling

Schedule one-off or recurring appointments across your care team and funding types—all in one place.

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Rostering

Visually build and manage recurring rosters and shift patterns across your full workforce with drag-and-drop ease.
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Billing

Automatically bill across funding models including Support at Home, NDIS, HCP and more—fully integrated and compliant.

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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.