The Maica Difference.

Discover the features below to see why Maica stands out. We combine seamless integrations, compliance confidence, and the flexibility of Salesforce — all in one streamlined platform.
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Core Platform
NDIS Integration
Full and comprehensive native integration with the NDIS (via PRODA) to sync Plans, Service Bookings, Booking Items, Goals, and Claims.
Support at Home Integration
Native connection to Services Australia for Plan and Claim Management under Home Care and Support at Home programs.
Comprehensive Participant Profile
Centralised record for each Participant, capturing all interactions, appointments, notes, and billing under one view.
Custom Mobile Application
Purpose-built mobile experience for Care Workers to access schedules, record notes, view Participant information & more on the go.
Reporting & Dashboards
Real-time reporting and analytics across participants, workforce, finance, and compliance data.
Role-Based Access Control
Granular permission sets to control visibility and actions across staff roles and record types.
Custom Fields
Extend records with custom fields to capture organisation-specific data.
Customisation with clicks, not code
Build, automate, and adapt your workflows with simple drag-and-drop Salesforce Flows to customise without writing code.
Maica
Lumary
Shiftcare
Alayacare
Finance & Compliance
Two-way Xero Integration
Out of the box and automated two-way synchronisation with Xero for invoices, payments, and account reconciliation.
Stripe Integration
Integrated Stripe payments to process Partipicant invoices securely within Maica.
Automated Claim Management
Automated claiming process for NDIS and Aged Care services, including status tracking and error validation.
Service Agreement & Multiple Funding Types
Customisable NDIS and Aged Care Service Agreements to define supports, budgets, and compliance periods across multiple Funding Types.
Budget Tracking & Trends
Real-time budget visibility with automatic calculations, built in alerts and trend calculations.
Award Interpretation Integration
Integrate natively with KeyPay to apply award rules automatically, ensuring accurate pay rates, penalties, and entitlements for each Appointment & Shift.
Maica
Lumary
Shiftcare
Alayacare
Scheduling & Workforce
Visual, Purpose Built, Drag & Drop Planner
Custom built and intuitive drag-and-drop interface to create and manage shifts, appointments, and group activities.
Scheduling Checks
Maica automatically assigns the right Support Items, checks availability & budgets, and flags potential issues whilst scheduling before they become problems.
Schedule Manager
Dedicated tool for managing Appointments and Shifts in a data table view to handle bulk records and operations.
Appointment Optimiser
Smart scheduling assistant to identify matching resources based on Location, Preferences, Availability and more
Shift & Appointment Broadcasting
Broadcast open Appointments & Shifts to eligible workers based on selected criteria — allowing them to accept directly via the Maica mobile app.
Travel & Time Management
Track travel time, kilometres, and costs automatically for accurate invoicing and payroll reconciliation through Google APIs.
Appointment & Shift Management
Create, assign, and manage Appointments or Shifts from one central planner with full visibility of Participants, workers, and service details.
Availability Management
Handle unavailability, leave, and soft unavailability with configurable validation rules.
Timesheet Generation & Management
Automatically generates timesheets from completed Appoointments & Shift.
Maica
Lumary
Shiftcare
Alayacare
Care & Service Delivery
Notes & Progress Notes
Capture and categorise Participant Notes with time stamps, attachments, and visibility controls.
Billable Notes
Capture documented interactions provided to a Participant that are eligible for billing, automatically included in invoicing and claim cycles for accurate claiming and reconciliation.
Incident Management
Record, categorise, and track incidents to support compliance and continuous improvement.
Alerts & Notifications
Create real-time alerts for staff and participants to flag risks, incidents, or important updates & pin alerts directly onto records for transparent and consistent visibility.
Goals Tracking
Link Participant goals to Services, monitor progress, and measure outcomes within Agreements.
Preference Management
Capture and manage Preferences to enhance matching accuracy and service satisfaction.
Maica
Lumary
Shiftcare
Alayacare
Salesforce Platform & Extensibility
Salesforce Native Build
Maica is built natively on Salesforce  — ensuring security, scalability, and reliability at the enterprise level.
Salesforce Add-Ons Compatible
Seamlessly integrates with Salesforce add-ons such as Service Cloud, Marketing Cloud, and more, allowing organisations to extend Maica’s capabilities without redevelopment.
Customisation Without Code
Empower administrators to modify page layouts, automate workflows, and extend data models directly through Salesforce configuration, without relying on external developers.
Enterprise Security & Compliance
Built on Salesforce’s world-class security model with role-based access, field-level permissions, and full audit trails.
Maica
Lumary
Shiftcare
Alayacare
Maica
Lumary
Shiftcare
Alayacare
NDIS Integration
Native integration with the NDIS (via PRODA) to sync Plans, Service Bookings, Booking Items, Goals, and Claims.
Support at Home Integration
Native integration with the NDIS (via PRODA) to sync Plans, Service Bookings, Booking Items, Goals, and Claims.
Maica
LUMARY
SHIFTCARE
ALAYACARE
NDIS Integration (PRODA)
Native integration with the NDIS (via PRODA) to sync Plans, Service Bookings, Booking Items, Goals, and Claims.
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Support at Home Integration (Services Australia)
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Comprehensive Participant Profile
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Service Agreements & Multiple Funding Types
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Appointment and Shift Management
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Visual Scheduling & Rostering
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Appointment & Shift Checking-in/out
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Participant Notes including Billable Notes
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Advanced Schedule Management
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Compliant Travel Management
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Timesheet Generation & Management
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Invoice Generation & Management
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Automated Claim Management
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Award Interpretation Integration
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Mobile Care Worker Application
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Salesforce Platform Integration
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Configuration & Extensibility Platform
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Reporting & Dashboards Framework
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