REPORTING & DATA INSIGHTS
Everything You Need to Report Smarter.
From real-time dashboards to exportable reports, Maica gives you the data you need to make confident decisions. Track service delivery, funding usage, team performance, and compliance metrics—all from one place, powered by Salesforce.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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DASHBOARDS

See It All at a Glance.

  • Get real-time visibility into service delivery, budgets, staff and more.
  • Use built-in dashboards or customise your own to track what matters most.
  • Make faster decisions with clear, visual data you don’t have to dig for.
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REPORTING
Run the Numbers.
  • Export service, finance, and operational data in just a few clicks.
  • Generate reports to support audits, reviews, or internal analysis.
  • Filter, download, and share exactly what your team needs—when they need it.
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COMPLIANCE
Tick the Right Boxes.
  • Track key compliance indicators across service delivery, notes, budgets, and audits.
  • Stay aligned with NDIS, Aged Care, and Support at Home expectations—without extra admin.
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POWERED BY SALESFORCE

Salesforce Power, Maica Simplicity.

  • Built on Salesforce’s secure, scalable platform—used by the world’s most trusted organisations.
  • Get the depth of Salesforce dashboards and analytics, with the ease of Maica’s intuitive interface.
  • Access advanced reporting tools without the steep learning curve.
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The Maica Care Pledge.
At Maica, we’re committed to supporting Australian nonprofits in the healthcare sector. To empower organisations dedicated to improving lives, our Maica Care Pledge offers the first 10 users free of charge for nonprofits registered on the Australian Charities and Not-for-profits Commission (ACNC). By reducing operational costs, we aim to help nonprofits focus their resources on delivering quality care and services.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.