NDIS Integration

SECURE CONNECTION

Connected with Confidence.

Connect directly to the NDIS using secure authentication and verified device registration—ensuring a compliant and trusted integration.
Enable real-time event-based communication, so updates flow instantly from the NDIS into Maica.
Built with administrative security in mind—private keys and endpoint validation ensure that only authorised data is processed.

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REAL-TIME NOTIFICATIONS

Always in the Loop.

Automatically receive alerts when NDIS participant plans are changed, suspended, or ended—so you’re never left in the dark.
No need to manually check for updates—Maica keeps you informed in real time.
Only verified, trusted notifications are accepted, ensuring accuracy and security at every step.

Ready to Dive in?

PARTICIPANT SYNC

Seamless Profiles.

Import NDIS participant details—linked plans, budget items, and more—directly into Maica with a single click.
Eliminate double-handling and manual data entry—Maica keeps participant records accurate and up to date.
Save time for staff while ensuring every plan reflects the latest from the NDIS.

See it in Action

CLAIMING & INVOICING

Billing That Gets It Right.

Lodge claims and receive payments directly through the NDIS using Maica’s built-in API connection—no portals, no double-handling.
Auto-generate invoices from appointments and shifts to keep budgets and agreements up to date without extra admin.
Bill the way that suits you—claim directly from the NDIS or invoice through plan managers, all from one system.

The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.