BILLING & CLAIMING
Your Complete Billing Toolkit.
Stay on top of your billing with ease. Maica automatically turns completed appointments into invoices, pushes claims directly to the NDIS, and syncs with Xero—cutting down admin time and keeping your finance team in the loop. With all billable components captured and compliant by design, you’ll spend less time double-checking and more time getting paid.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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BILLING AUTOMATION

Bill Smarter, Not Harder.

  • Automatically generate invoices from completed shifts & appointments.
  • Link billing seamlessly to timesheets—no double entry or data transfer needed.
  • Let Maica handle the billing logic, so your team can focus on delivery, not paperwork.
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CLAIMING ACCURACY
Claim with Confidence.
  • Claim directly to the NDIS from Maica or export in bulk for portal upload.
  • Automatically validate that invoices are linked to the right participant, support item, and agreement.
  • Keep track of all claims with claim status and submission history built right into the invoice.
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XERO INTEGRATION 
Zero Fuss with Xero.
  • Seamlessly push approved invoices from Maica to Xero with automation, or, in just one click.
  • Keep your finance team in the loop with real-time invoice sync updates.
  • Monitor sync status directly in Maica with clear logs and transparency.
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BUDGETING

Stay Ahead, Stay Aligned.

  • Monitor budgets in real time across NDIS & Aged Care.
  • Allocate and adjust funding items in line with Support at Home requirements—fully supported in Maica today.
  • Get visibility on remaining balances and avoid overspending.
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Full-Service Capture
Count What Counts.
  • Capture billable extras like travel, notes, and non-face-to-face time.
  • Ensure nothing slips through the cracks with automatic tracking and full transparency.
  • Give finance teams confidence with clear records for every billing component.
See it in Action
Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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One Platform. Every Feature You Need.
Maica comes packed with over 200 purpose-built features designed to support every part of service delivery—from planning and rostering to billing and compliance. You can explore them through interactive demonstrations below.
Budgeting

Set up a wide range of financial service agreements—across Support at Home, HCP, NDIS and more—to underpin service delivery.

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Scheduling

Schedule one-off or recurring appointments across your care team and funding types—all in one place.

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Rostering

Visually build and manage recurring rosters and shift patterns across your full workforce with drag-and-drop ease.
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Billing

Automatically bill across funding models including Support at Home, NDIS, HCP and more—fully integrated and compliant.

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See Full Feature List

The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.