SCHEDULING
Schedule Your Way.
Handle scheduling with speed and flexibility. Whether you’re planning by staff, participant, or time, Maica adapts to how you work—not the other way around. With drag-and-drop tools, built-in optimisation, and alerts for availability or compliance risks, scheduling becomes simple, scalable, and stress-free.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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FLEXIBLE PLANNER

Make the Planner Yours.

  • Toggle between views & modes to match how your team operates—Maica adapts to your workflow, not the other way around.
  • Use Planner Filters to zero in on what matters.
  • Customise your planner with colour-coded cells, display text, and visual cues—so every shift & appointment is instantly recognisable at a glance.
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DYNAMIC PLANNER
Click Less, Do More.
  • Create shifts & appointments in seconds using drag-and-drop functionality—just select a time slot and pull to schedule.
  • Make quick edits with one click using smart pop-up tools for appointment and shift management.
  • Designed for speed and accuracy, so your team can spend less time managing the Planner and more time delivering care.
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RECURRING APPOINTMENTS & SHIFTS
Set It and Repeat It.
  • Set up custom recurring appointments & shifts with just a few clicks—ideal for ongoing service delivery.
  • View a full cost breakdown of the recurring schedule in advance, including total utilisation and remaining budget—Maica alerts you if a schedule exceeds available funds.
  • Choose whether to include or exclude public holidays when generating the recurrence.
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Appointment OPtimiser

From Chaos to Clarity.

  • Quickly identify unfilled, overlapping, or inefficient appointments using the Appointment Optimiser.
  • Use the Bulk Optimisation Wizard to auto-fill schedules with the right participants and staff—no manual back-and-forth required.
  • Instantly resolve staffing gaps, improve rostering, and stay compliant with NDIS and Aged Care scheduling standards.
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AVAILABILITY MANAGEMENT
Set It and Repeat It.
  • Check staff availability as you schedule, with built-in alerts for clashes, over bookings, or compliance risks.
  • Record one-off or recurring unavailability directly from the Planner—no spreadsheets or follow-ups required.
  • Use the Availability Wizard to reduce last-minute surprises, and plan rosters with clarity and confidence.
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The Maica Care Pledge.
At Maica, we’re committed to supporting Australian nonprofits in the healthcare sector. To empower organisations dedicated to improving lives, our Maica Care Pledge offers the first 10 users free of charge for nonprofits registered on the Australian Charities and Not-for-profits Commission (ACNC). By reducing operational costs, we aim to help nonprofits focus their resources on delivering quality care and services.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.