CARE MANAGEMENT
Simplify care from start to finish.
Maica brings together personal details, preferences, goals, plans, notes, assessments, and budgets into one clear record—designed to help you deliver coordinated, high-quality care across NDIS and Aged Care. From the first intake to funding outcomes, everything is connected, searchable, and easy to manage.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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participant profile

One Record, All in One Place.

  • Maica lets you consolidate all client information into a single, user-friendly profile.
  • Access everything from the participant profile—notes, goals, communications, and more.
  • Access client records from any device, anywhere, ensuring flexibility and convenience.
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PARTICIPANT INSIGHTS
More Than Just a Profile.
  • Record individual preferences and set meaningful, person-centred goals.
  • Link important connections like family, carers, and stakeholders to the participant record.
  • Create a more holistic view of care by capturing what matters most to each individual.
See it in Action
SUPPORT PLANNING
All Set to Deliver.
  • Create tailored support plans that reflect individual needs and service expectations.
  • Set up service agreements that are easy to manage, transparent, and built for compliance.
  • Link agreements directly to delivery and billing—so everyone’s on the same page.
  • Auto-sync support items, plans, and budgets directly from the NDIS & automatically update agreements when participant details change.
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Notes

Capture the Whole Picture.

  • Record notes before, during, or after appointments—on the go and from any device.
  • Add tasks, tag services, and link outcomes all within the note.
  • Create and use custom templates to streamline note-taking across teams.
  • Make notes billable with just a tick—ensuring nothing is missed in claiming.
Let's Talk Notes
INCIDENTS & ASSESSMENTS
Nothing Gets Missed.
  • Log incidents with rich detail, including date, time, people involved, and what happened.
  • Upload supporting files and complete assessments—all from the same place.
  • Keep everything linked to the participant’s record for a full picture of their care journey.
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BUDGETS & FUNDING

Make Every Dollar Count.

  • Monitor service budgets in real-time across both Aged Care and NDIS, ensuring compliance.
  • Use predictive insights to forecast usage, compare trends, and make informed financial decisions with confidence.
  • Easily track spending against service delivery and agreement items, all from a single, user-friendly dashboard.
Dive into Budgets
Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.