NOTES
One Note Ahead.
Keep records accurate, actionable, and audit-ready. Whether it’s before, during, or after an appointment, Maica makes it easy to record and tag notes, assign follow-ups, and bill for time—all linked directly to the participant profile. Templates and tools ensure compliance without the paperwork, so your team can stay focused on care.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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Anytime Note Capture

Never Miss a Moment.

  • Record notes before, during, or after appointments—on mobile or desktop—so nothing important slips through the cracks.
  • Link notes directly to the participant's record for complete, real-time context across your team.
  • Notes sync across devices so your team can stay connected in the office or out in the field.
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NOTE TEMPLATES
Note-Worthy Templates.
  • Use built-in templates to ensure consistency across notes, no matter who’s writing them.
  • Support compliance with NDIS and Aged Care standards by prompting the right level of detail.
  • Templates can be tailored to service types or workflows, helping your team document what matters most—fast.
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SMART NOTES
Attach, Link & Task.
  • Link notes to any relevant event or profile—keeping everything in context.
  • Add follow-up tasks and assign them to staff directly from the note - so nothing falls through the cracks.
  • Attach supporting files like documents, reports, or photos to ensure everything’s stored where it belongs.
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BILLABLE NOTES

Bill Directly from Your Notes.

  • Create billable notes that support different claim types and services, immediately showing the impact on budgets based on service agreements and rates.
  • Set durations, track impact & attach files all from your note—streamlining billing, reporting, and compliance.
  • Ensure all eligible interactions are accurately recorded and billed, reducing revenue loss.
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NOTE HISTORY
Notes Where You Need Them.
  • See every note in context directly within the participant’s profile—no digging, no disconnected records.
  • Get a complete, chronological view of the care journey, with notes linked to appointments, services, and tasks.
  • Help teams collaborate better with a shared history of interactions, updates, and insights in one place.
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The Maica Care Pledge.
At Maica, we’re committed to supporting Australian nonprofits in the healthcare sector. To empower organisations dedicated to improving lives, our Maica Care Pledge offers the first 10 users free of charge for nonprofits registered on the Australian Charities and Not-for-profits Commission (ACNC). By reducing operational costs, we aim to help nonprofits focus their resources on delivering quality care and services.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.