RESIDENTIAL AGED CARE SOFTWARE
A complete solution for Residential Aged Care Providers.
With Maica, a purpose-built Residential Aged Care Software, you can automate Resident Billing, manage Accommodation Deposits with confidence, and stay ahead of your Compliance Obligations, so your team can focus on the people in your care.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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SERVICES AUSTRALIA

Always in Sync.

  • Submit Entry, Departure, Leave, and Supplement Events straight to Services Australia via PRODA.
  • Sync Classifications, Approvals, Supplements, and Balances back into Maica, on demand or in bulk.
  • Reconcile every Payment Statement against what you've billed, with adjustments raised for you.
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FEES & BILLING

Billing Made Simple.

  • Support Residents across all Fee Arrangements, with every fee set up as its own item on their Service Agreement.
  • Maica's Billing Engine runs daily, working out what's owed and raising Invoices automatically.
  • Caps are applied as it bills, and Indexed Rates roll out across every Resident in a single run.
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ACCOMMODATION DEPOSITS
Deposits, Done Right.
  • Track RAD, RAC, and Bond accounts as a running ledger, with every Payment, Drawdown, and Refund recorded.
  • Keep Deposits and Invoices separate, while Daily Accommodation Payments bill like any other fee.
  • Handle Refunds with confidence, including Interest on anything paid late.
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RESIDENT LIFECYCLE
From Entry to Departure.
  • Record Entry, Respite, Leave, Room Moves, and Departure from the one Resident record.
  • Move a Resident's room with live capacity, Agreed Pricing, and any Refund due, all in one step.
  • Support Permanent and Respite Residents, with entitlements and Leave Balances always up to date.
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COMPLIANCE & REPORTING
Always Audit Ready.
  • Calculate Care Minutes from shifts actually worked, both delivered and projected, against your targets.
  • Check 24/7 Registered Nurse Coverage every month, with every gap identified well before your GPMS deadline.
  • Track SIRS Incidents against their notification deadline, and export your APCS Ledger whenever your auditor needs it.
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Maica does not exist without our valued clients.
For over 30 years, Leisure Networks have been helping people to enjoy what’s important to them and their families. Our partnership with Leisure Networks is long-standing and we are extremely proud to contribute to the ambitions and impacts Leisure Networks are realising.
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Ready to elevate your care? Start for free.
Sign up today for 30 days free of charge and experience how our solution can transform your operations
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.